Pivotage Consulting - Our client, a renowned strategic experiential brand Marketing/Advertising Communications company in Lagos is looking to recruit the position below to join its team of vibrant and highly creative individual:
Job Title: Client Service/ Account Manager
ID: AAO/0725/MAC
Location: Lagos, Nigeria.
Employment type: Full Type
Career: Mid-Level Expert
Industry: Experiential Brand Marketing/Advertising
Job Description
Your responsibilities will include the following:
- Developing open and effective channels of communication with clients.
- Coordinating internal projects and determining the best utilization of resources to increase customer satisfaction.
- Encouraging revenue growth by inspiring clients to purchase additional services.
- Becoming the reliable point of contact for each customer that is required to establish a strong business relationship.
- Liaising with the clients’ internal communications team to ensure product/brand integrity
- Providing regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
- Interfacing with clients to translate client and partner needs into meaningful problem statements, engagements and tangible collaboration/prototyping outcomes.
- Engaging clients with world-class client-facing skills and proven ability to engage and drive commercial outcome.
- Ensuring that the client's needs, requirements and expectations are met in line with the agency’s contractual obligations.
A suitable candidate must:
- Must have strong business acumen and program management skills.
- Must have a proven record of working with clients to lead the delivery of digital products/services from ideation through to commercialization.
- Must be able to demonstrate thought leadership in digital commerce, using data driven insights and user experience to solve problems in unconventional manners.
- Must have good communication (verbal or written) and presentation skills.
- Must possess a Bachelor's Degree in Business Administration, Marketing or a related field.
- Must possess a postgraduate degree in a related field will be an added advantage.
- Must have 3 - 5 years' post-NYSC experience.
- Must be able to carry out research and have an understanding of how to analyse data.
- Cognate experience in an Experiential Brand Marketing/Advertising agency will be an added advantage
In line with industry standards
Job Application Deadline: 3rd May, 2019.
Method of Application
Interested and qualified candidates should send their CV (MS Word Format) only to: recruitment@pivotageconsulting.com using "Client Service/Account Manager" as the subject of the mail.
Note: Only qualified candidates will be shortlisted.
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