Insiteful Solutions - Our client, a reputable IT Reseller & Innovative Tech space located in the heart of Abuja is currently recruiting suitably qualified candidates to fill the position below:
Job Title: General Manager
Location: Abuja
Job Description
- Our client is looking to hire a General Manager to oversee the management of its space and team.
- He/she will provide comprehensive operational and program management including program management, team management & physical & virtual stock management
- H/she will also enhance executive's effectiveness by providing information management support while representing management to others.
- The General Manager will act as Business operations and Development Lead in order to provide strategic oversight of the team and responsibility over physical stock & space
Business Operations:
- Alongside HR, train staff in policies and procedures and supervise their daily work
- Provide strategic oversight and leadership to all PC District team members
- Provide oversight during clinics, retreats, training sessions & events happening within the maker space
- Prepare Word, Excel and PowerPoint documents as and when required
- Maintain a satisfied level of customer service with clients both internal and external.
- Properly handle client requests through responsiveness, follow-up, and escalation
- Assist in creating and maintaining operational, program, warehouse and accounting controls & procedures while ensuring they are in line with business objectives/targets
- Establish the annual Operational work plan & shop sales targets, set priorities, monitor work progress and ensure results are achieved according to schedule and set standards
- Provide technical leadership to the Customer Experience Department & Geek squad including regular review of roles, responsibilities and key performance indicators
- Develop improved business functionality that increase profits and productivity
- Attend trade shows, seminars, conferences and industry training programs.
- Conduct customer surveys regularly and ensure service delivery is consistent and maintained at established standards.
- Identify and resolve client concerns (escalate as required)
- Investigate client complaints, determine source of issues and ensure corrective and preventive action is taken
- Follow up to ensure corrective and preventive action is taken to solve client complaints
- Promote awareness of the company via appropriate Public relations activities
- Represent the company at various community and/or business meetings
- Carry out any other assigned duties as and when they arise
- Develop compelling marketing and business development campaign material and proposals
- Aggressively sell the company’s services/products and increase number of clients (potential and existing clients)
- Develop presentations and proposals for current clients and new business pitches.
- Establish and maintain existing clients and potential clients relationships
- Analyze and report on performance of all implemented promotions and programs
- Educate clients on new technologies available to them.
- Keep up with changes in client environments.
- Understand all of the company’s service offerings and clearly communicates them to clients and prospective clients.
- Write all required documentations including proposals, work plans and project plans.
- Resolve stakeholder problems as needs arise.
- Oversee the production of high-quality reports as and when required.
- Create and deploy all required program plans needed to successfully achieve any and all set/ad hoc programmatic objectives
- Oversee content development for the website. This will include drafting content, interfacing with staff members to develop progress/success write-ups, sharing photos and event summaries as needed.
- Oversee data management including the timeliness and completeness of reporting as well as data entry.
- Co-Create and Manage any online databases
In order to succeed within this role, the general manager will have to effectively undertake the below activities:
- Market survey & research to comprehensively analyze and segment the market PC district exists in
- Start-up stock proposal
- Co-creation of the internal space
- Virtual space development
- Successful brand development & optimization
- Support on human resource management
- Effective leadership of the team
- Warehouse management
- Excellent internal & external customer service
- Excellent internal & external communication
- Excellent community management
- Relevant first degree & a keen interest in Robotics, VR & IoT
- Outstanding interpersonal and communication skills
- Ability to work independently and to drive projects to timely completion
- Capable of thriving in a creative, dynamic, results-oriented environment
- Able to prioritize and manage multiple projects at once
- First Degree in any discipline.
- A minimum of 2 years of work experience within both the private and not for profit sectors
2nd August, 2019.
How to Apply
Interested and qualified candidates must submit a formal Application Letter AND a CV, which must be forwarded directly to: info@insiteconsults.com with the words “General Manager” clearly stated in the subject line.
Note
- Only shortlisted candidates will be contacted. Therefore, if you have not received a response by 7th August 2019, please consider yourself as not having been shortlisted
- Female candidates are strongly encouraged to apply as our client strongly upholds a policy of non-discrimination against any person regardless of race, ethnicity, religious beliefs, gender or disability.
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