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Friday, 30 August 2019

Job Vacancy For Graduate Customer Service Agent at GUO Transport Company Limited

Company Description:

GUO Transport Company Limited is a division of G. U. Okeke & Sons Limited, a household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location
: Lagos
Job Category: Customer Service

Job Description

  • Maintain a proper filing system for passenger manifest for reference purposes
  • Handle customer issues either via calls, social media platforms and emails and ensure prompt resolution within 48 hours of such issues been logged by the customer
  • Bring up suggestions on how to improve the customer experience
  • Receiving inbound calls and ensuring first time resolution
  • Making outbound calls to get feedback from passengers(at least 100 calls)
Requirements (Qualifications and Experience)
  • Previous experience in a customer support role
  • Applicants should be not more than 30 years of age
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices.
  • A Bachelor's degree/ HND in any related discipline
  • 0-2 years’ work experience
  • Must be able to communicate fluently in English Language. (knowledge of a Nigerian language will be an added advantage)
Job Competencies
Candidate should:

  • Be a team player
  • Be able to multi-task, set priorities and manage time effectively.
  • Possess good communication skills
Application Closing Date
6th September, 2019.

How to Apply

Interested and qualified candidates should send their Applications to: hr.cv@guotransport.com.ng using the "Job Title" as subject of the email.

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