Telvida delivers unique cost savings IT solutions that improve collaboration with user-friendly messaging, video, audio, and web communications.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Description
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Minimum of 2years relevant experience.
- BSC/ MSC in any relevant discipline.
- Knowledge of Sport betting is mandatory.
27th September, 2019.
Method of Application
Interested and qualified candidates should send their CV to: careers@telvida.com subject of mail - Customer Service Representative SB
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