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Tuesday, 19 November 2019

Job Vacancy for Graduate Contact Center Agent at a Leading Bank - Workforce Group

Company Description:

Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:

Job Title: Contact Center Agent

Location: 
Lagos
Company: Foremost Commercial Bank

Job Summary

  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
Responsibilities
  • Seize opportunities to up sell products when they arise.
  • Research, identify, and resolve customer complaints using applicable software
  • Understanding and ensuring to meet and exceed call center metrics while providing excellent consistent customer service.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” and “tools “when handling different topics.
  • Identifying customers’ needs, complaints on issues with products or services, clarify information, and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
Requirements
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in other languages is an added advantage.
  • Must be resident in Lagos.
  • HND/BSc. in any discipline.
  • Must not be more than 27 years old.
Application Closing Date
4th December, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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