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Monday, 2 December 2019

Job Recruitment at a Leading Commercial Bank for Customer Service Representative

Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Summary

  • Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.
  • The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience Centers
Job Responsibilities and Duties
  • Arrange all documents and account opening packages appropriately.
  • Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
  • Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of dormant accounts.
  • Initiate the set-up of standing order.
  • Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
  • Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
  • Escalate all customer care issues to the Head of Customer Service/Service Manager and follow through on corrective measures.
  • Sell the Banks products and services to existing customers and intending prospects.
  • Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
  • Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
  • Open all account types in the bank for various customers and ensure all accounts have complete documentation.
  • Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
  • Attend to customers’ complaints, request, instructions, enquires etc.
  • Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
  • Initiate linking / hot listing and blocking / unblocking of debit cards.
  • Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
  • Send out / respond to external account reference enquiries, confirm status of internal account reference.
  • Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.
Job Requirements
  • First Degree in any discipline
  • B.Sc/HND with minimum of Second Class Lower grade
  • Experience in Banking operations for at least 1 - 2 years
  • Not more than 28 years of age
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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