Company Description:
Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitably qualified candidates for the position below:
Job Title: Customer Service Representative
Location: Lagos
Company: Foremost Commercial Bank
Company: Foremost Commercial Bank
Job Summary
- The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience
Centers . Also, toprovide assistance to customers through account opening and maintenance, information on the Banks products and services,as well as ensuring timely and exceptional service deliveryin order to delight them.
Job Responsibilities and Duties
- Arrange all documents and account opening packages appropriately.
- Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
- Handle account maintenance activities; balance enquiry,
freezing / unfreezing of account, placing oflien , reactivation of dormant accounts. Initiate the set-up ofstanding order.- Issue and activate all card products; VPAY, Debit Card,
Netsafe , Master and Visa cards to eligible customers. - Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.Initiate linking / hot listing andblocking / unblocking of debit cards.- Issue ID
cards / thumb prints and ensures proper modification of customer account information on request. - Send
out / respond to external account reference enquiries, confirm status of internal account reference. - Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.
- Escalate all customer care issues to the Head of Customer
Service / Service Manager and follow through on corrective measures. - Sell the
Banks products and services to existing customers and intending prospects. - Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
- Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
- Open all account types in the bank for various customers and ensure all accounts have complete documentation.
- Treat customers request and instructions on their various accounts and ensure
they are satisfied with services provided. - Attend to customers’ complaints,
request , instructions,enquires etc .
Job Requirements
- First Degree in any discipline
- BSc / HND with
minimum of second class lower grade - Experience in
Banking operations for at least 1– 2 years willbe an added advantage - Not
more than 28 years of age
Application Closing Date
16thJanuary, 2020 .
16th
How to Apply
Interested and qualified candidates should:
Click here to apply online
Interested and qualified candidates should:
Click here to apply online
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