Tuesday 21 January 2020

Recruitment at Alfred & Victoria Associates for Technical Support

Company Description:
Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.
We are recruiting to fill the position below:
Job Title: Technical Support
Location: Lagos
Job Summary
  • Providing technical support across the company setting up accounts for new users, repairing and replacement equipment as necessary.
Duties and Responsibilities
Un-updated accounts:
  • Handle updates of un-updated accounts within 5 days of receipt from client
  • Generate un-updated accounts within 48 hours after data is loaded for each commercial bank and send to Marketing staff to deliver to clients
Handle batch / bulk request and update:
  • Handle single batch updates within 48 hours
  • Prepare and submit batch / bulk report in a maximum of 7 days (depending on the pdf report generation)
  • Handle lengthy batch updates within 5 days (e.g. WRITTEN OFF, LOST, PAID UP, etc.).
Handling dispute cases:
  • Demographic mismatch
  • As may be required.
  • Account separation
  • BVN identification
Automation of Services:
  • Interact with client support, sales, data and external customers on issues and suggestions on products to be developed to enhance their delivery.
  • Resolving network issues and troubleshooting technical issues.
  • IMAS (CBN Report, Data Management Reporting)
Requirements
  • Degree in Computer Science or Information Technology.
  • Sound knowledge of data base architecture and SQL/T-SQL.
  • Strong analytical skills with attention to details and accuracy, proficiency in database design, development and administration, familiar and component with statistical software packages like MS Excel, Access, SAS, SPSS or STATA.
Salary
Very attractive.
Application Closing Date
3pm; 4th February, 2020.
How to Apply
Interested and qualified candidates should send their tailored CV to: recruitment@alfred-victoria.com using the "Job title" as the subject of the email.
Note: Any application received after the above time will be automatically rejected.

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