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Thursday, 5 March 2020

Customer Service Representative at Johnson White UNLTD

Johnson White UNLTD is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Representative

Location: Lagos
Job Description
  • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Job Responsibilities
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Qualifications
  • B.Sc, HND, OND in any discipline.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
Application Closing Date
28th February, 2020.
Method of Application
Interested and qualified candidates should send their CV to: info.johnwhiteltd@gmail.com using the Job Title as the subject of the mail.

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