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Sunday, 22 March 2020

Job Vacancy for Call Center Agent at Life Action Plus HMO - Lead Enterprise Support Company Limited

Company Description:
Lead Enterprise Support Company Limited - Our client, Life Action Plus HMO, is a technology-driven health insurance company that has integrated technology into every sphere of health-care management.
They are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Agindingbi, Lagos
Job Type: Full Time
Job Field: Customer Service
Reporting To: Team Lead
Role Purpose
  • Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.
Responsibilities
  • Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
  • Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
  • Maintain communication equipment by reporting any faults promptly.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Develop tactics to deepen relationships with clients through regular interactions.
  • Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
  • Obtain client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to all Enrollee and Provider inquiries and handle any complaints.
  • Provide information about company products and services.
  • Receive and handle customer complaints.
  • Seek resolution of customer queries.
Minimum Qualifications
  • A Nursing qualification or in a related field would be an added advantage.
  • Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
  • This role requires a First Degree or its equivalent Diploma qualification B.A / B.Sc / HND.
Technical Competencies:
  • Good Phone Skills.
  • Good Analytical skills.
  • Commitment to Task.
  • Possesses current knowledge of the profession.
  • Knowledge of the business
  • Good customer service management
Behavioural Competencies:
  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
  • Persuasive.
Application Closing Date
30th March, 2020.
How to Apply
Interested and qualifed candidate should send their CV to: recruitment@leadhradvisory.com using the Job Title as the subject of the email.

Note: Applicants must have a nursing back ground.

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