Job Vacancy for Customer Service Representative at IO Furniture Limited

Company Description:

IO Furniture Limited is a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions. With innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Summary

• To develop and maintain an in-depth knowledge of the company’s products and services; and have the ability to engage and advise clients on their furniture requirements and to resolve any customer complaints.
• Demonstrate a proven ability to network to deliver business results.
• To drive sales and achieve revenue targets by engaging both new and existing customers.
• To generate more business opportunities for the company by engaging with prospective clients and doing the same with present clients in order to secure repeat business and referrals.

Task Complexities:

• Provide clients’ with weekly update on their project or order.
• Ensure that clients complaints are resolved on time
• Ensure that email and telephone inquiries are responded to promptly within 24 hours.
• Prepare accurate quotations, tenders and job orders.
• Daily showroom walkthrough to attach price tags to all items.
• Update  departmental documentations  regularly as  assigned
• Update  showroom stock movement records daily
• Prepare daily activity reports
• Greet and welcome customers to the showroom.
• Respond to Clients’ inquiries in a professional and knowledgeable manner.
• Identify business opportunities by identifying prospects, profiles them and identify appropriate product solutions for them.
• Sell products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintain relationships with clients by providing support, information, and guidance.
• Make presentations to clients on the company’s product and services to facilitate the closure of sales.
• Obtain and articulate clients’ briefs and assist them in identifying the solution they require.

Key Job Attributes
Generic:

• Ability to work independently
• Ability to be proactive and deliver results
• Integrity / Discipline
• Excellent interpersonal skills
• Strong negotiation skills   
• Oral and written communication skills
• Problem-solving, creativity
• Ability to Multitask
• Ability to work with a team

Technical:

• Administrative Skills
• Project management Skills
• Sound knowledge of the Company’s products and services
• Proficiency in the Microsoft Package
• Good understanding of the use of Social Media
• Networking skills  

Education & Experience
Education:

• First Degree from a recognized University
• MBA or M.Sc will provide an added advantage.

Experience:

• Minimum of 5 years’ experience in Customer service and sales-oriented role.
• Previous experience in a furniture company would be an added advantage.

Application Closing Date
20th March, 2020.

Method of Application
Interested and qualified candidate should send their CV to: human.resources@iofurnitureltd.com using the Job Title as the subject of the email.