Company Description:
Cypress Leasing and Investments Nigeria Limited - We are an Asset Finance company primarily in the bspecialists in project finance for a wide range of projects. Our specialist teams are experienced in project financing across a range of industries including, energy, oil, and gas, transportation and aviation.
We are recruiting to fill the position below:
Job Title: Front Desk / Customer Service Officer
Location: Lagos
Location: Lagos
Job Description
Receive Visitors:
Receive Visitors:
- Offer refreshments to visitors where appropriate
- Direct visitors to contact person/appropriate meeting room
- Ensure backup when absent from reception table
- Ability to maintain composure with difficult consumers. Must remain professional at all times
- Greet visitors appropriately
- Determine visitors needs in a professional manner
- Maintain visitors’ register
Answer Phone Calls:
- Answer phone calls in a timely and polite manner
- Determine purpose of the call
- Deal with visitors queries and provide correct information
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Manage Mail/Customer Service:
- Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
- Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts/Finance
- Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
- Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
- Handle ALL customer related issues with proper guidance from Management
- Reply electronic mail and sort all paper mails accordingly.
- Prepare outgoing mail for pick up or courier
- Organize courier deliveries
- Perform live chat and email correspondence with customers.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Monitor Security:
- Monitor people coming & going through the reception doors
- Issue visitor passes where appropriate
- Be aware of & report suspicious activity.
Organise Meetings:
- Book meeting room
- Inform participants
- Set up meeting with necessary refreshments & equipment
- Organize catering for meeting
Secretarial Support:
- Prepare correspondence & documents
- Organise mailings
- Schedule & follow up on appointments
- Maintains customer records by updating account information.
Reception Area Maintenance:
- Keep reception area clear & neat
- Maintain & organize reading materials
- Any other schedule or work as deyermined by your supervisor or management.
Application Closing Date
15th April, 2020.
15th April, 2020.
How to Apply
Interested and qualified candidates should send their CV to: info@cypress-finance.com clearly indicating the "Job Title" as the subject of your mail.
Interested and qualified candidates should send their CV to: info@cypress-finance.com clearly indicating the "Job Title" as the subject of your mail.
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