We are recruiting to fill the position below :
Job Title: Customer Service Supervisor
Location: Victoria Island, Lagos
Location: Victoria Island, Lagos
Job Responsibilities
- Follow the standard organization progress and maintaining high customers satisfactory standard;
- Generate counter sales for walk-in customers and record transactions in computer;
- Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Manage a team of proactive team members and generate a daily, weekly and monthly report;
- Perform any other tasks assigned.
- Manage customer service requests promptly and resolve issues quickly;
- Attracts potential customers by answering product and service questions;
- Maintains customer records by updating information and attend to
customerТs concerns and also provide service order; - Provide satisfactory service on timely basis;
- Periodically checking on the progress on the vehicle and updating customer;
Job Specification
- Previous work experience in a telecommunications firm would be an added advantage
- Good mastery of CRM software and tools
- Candidates must be between the ages of 30 - 35 years of age.
- A Degree in Communication or relevant discipline
- Candidate must have at least 7 - 10 years of experience in a similar capacity
Remuneration
Very Attractive.
Very Attractive.
Application Closing Date
10thMarch, 2020 .
10th
How to Apply
Interested and qualified candidates should:
Click here to apply online
Interested and qualified candidates should:
Click here to apply online
No comments:
Post a Comment