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Wednesday, 1 April 2020

Alan & Grant Recruitment for Operations Team Lead

Company Description:
Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.
We are is recruiting to fill the position below:
Job Title: Operations Team Lead
Location: Port Harcourt - Rivers
Industry: Hospitality
Job Summary
  • The E-commerce Operations Team leader will report to the E-commerce Operations Manager, and will support key administrative and services related activities, and interface across multiple departments.
  • He/she will assist the manager in the planning, directing, and coordination of e-commerce support services, and will play a key role towards the growth of the department.
Roles & Responsibilities
  • Support team efforts to drive business impact wherever possible
  • Support the deployment of stock management tools and processes
  • Track and report fraudulent activities to line management
  • Support execution of operations and financial processes
  • Liaise with outlet CMOs and collate all LC data
  • Help manager improve ratio of customer service vs order confirmation emails
  • Supervise team and ensure they respond to customer queries in line with standards set and agreed response times
  • Help manager drive continuous improvement to customer service experience
  • Compile statistics relating to customer service performance, analyse data, identify key improvement areas, and generate required reports
  • Support special projects and track progress. Supervise special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
  • Improve program and service quality, devise new applications; update procedure and evaluate.
  • Work with the Operations manager on issues relating to accounts, budgets, and expenditure
  • Help manager plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions
  • Support new staff training efforts on operating the e-commerce platforms
  • Ensure prompt and optimal performance by delivery companies, work with the marketing team to optimize websites and other advert platforms
  • Help the Operations Manager identify and explore new customer groups also help the Operations Manager ensure products listed in all outlets maintain consistency of offering
  • Collate finance related data and disseminate to team to enable the completion of related tasks
  • Maintain a safe and secure work environment and develop personnel growth opportunities
  • Supervise team and ensure they respond to customer queries in line with standards set and agreed response times,  Help manager drive continuous improvement to customer service experience
  • Manage direct report performance, coach, develop policies, and enforce consequence management, policies, and procedures
  • Maintain a safe and secure work environment and develop personnel growth opportunities
  • Supervise operations of third-party vendors
Requirements
  • Prior experience, and proven track record of training and motivating e-commerce teams
  • Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment
  • Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint and Outlook for business communications
  • Vendor management experience, and project and program management experience
  • Candidates with a Bachelor's degree in Business Administration or related fields with a minimum of Second Class Upper
  • Advanced degrees such as a Master’s degree is highly desired and provides additional advantage
  • 4+ years of work experience, with experience in a similar position, tracking budget expenses, supervising e-commerce operations, engaging multiple stakeholders, supervising processes, coaching and mentoring, and promoting process improvement
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

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