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Sunday, 12 April 2020

Job Vacancy for Customer Support Intern at Owens and Xley Consults

Company Description:
Owens and Xley Consults - Our client, a Dessert Supply company, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Support Intern

Location: Ikosi-Ketu, Lagos
Job Overview
  • He/she will also receive and process customers' online orders as well as respond to customers queries and complaints.
  • The Customer Support Intern will manage interactions with customers through the company's digital channels.
Duties and Responsibilities
Online Marketing and Sales:
  • Issue invoice to customers
  • Communicate customers' orders to the inventory officer
  • Prepare daily report and submit to the Operations Manager
  • Receive customers orders through DMs and WhatsApp
  • Receive calls, reply to text messages and emails
Customer Service:
  • Receive, manage and resolve client complaints
  • Escalate customers complaints to the Operations Manager where necessary
  • Follow up on customers to get feedback post service delivery
  • Ensure customer satisfaction at all times
  • Respond to customers enquiries via email, phone call or social media
  • Assist the Operations Support Officer as required
  • Other tasks as assigned by the Operations Manager
  • Participate in cleaning the office
Educational Qualification:
  • OND in any related discipline.
  • 0-6 months experience in direct sales, digital marketing or customer service.
Skills and Abilities:
  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills
  • Relationship management skills and openness to feedback
  • Good written and verbal communication skills
  • Proficiency in MS Office Suite
  • Good initiative, time and stress management skills
  • MUST reside within the Ikosi-Ketu axis
Personal Attributes:
  • Keen eye for detail
  • Sociable and friendly
  • Confident and pleasant
  • Knowledgeable of current trends as it relates to the industry
  • Loves a challenge
  • Assertive and creative.
  • N30,000 monthly.
Application Closing Date
17th April, 2020.
How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.


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