MacTay Consulting Recruitment for Change Manager

Company Description:

MacTay Consulting - We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: Change Manager

Location: Lagos

Job Responsibilites

• Ensure successful execution of CRТs.
• Consolidate a Daily OneTM / RFC Report and send it to the concerned stakeholders.
• To ensure delivery of agreed / ad-hoc reports towards customer as per WLA requirements.
• To facilitate customer requirements for new and revision in existing change request and their delivery.
• Ensure that concerned stake holders are adhering as per SLAs definitions.
• Ensure that all opened RFCs / CRs are resolved/ closed in timely manner.
• Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
• Participates in internal and external Governance meetings and present Change Management performance.
• Drives initiatives and automations to improve process performance.
• To ensure process documentation for all changes in customer's network are in line with Global directive.
• Ensure adequate levels of process awareness
• Ensure that all change requests are logged on RFC / OneTM forms.
• Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
• Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
• To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
• Ensure that decisions taken by the CAB are documented and communicated.

Job Requirements

• Excellent communication skill
• Good in Process / People Management
• Ability to develop / automate strong reporting mechanisms and presentations
• Pro-active and able to work under pressure.
• First Degree in any Engineering course
• Must have at 7 - 10 years experience in Telecom or ICT
• Must have Certification in ITILV3 or ITIL Service Transition & Six Sigma

Application Closing Date
19th April, 2020.

How to Apply
Interested and qualified candidates should send their CV to: bayonle.oduola@mactayconsulting.com using the Job Title as the subject of the mail.