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Sunday, 10 May 2020

Health N Wealth Services Recruitment for Customer Service Officer

Company Description:
Health N Wealth Services is currently recruiting suitably qualified candidate to fill the vacant position below:
Job Title: Customer Service Officer
Location: Oyo
Job Description
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
Requirements
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
Application Closing Date
19th May, 2020.
How to Apply
Interested and qualified candidates should send their Applications to: ebonhorjohn@gmail.com using the "Job title" as subject of the email.

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