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Sunday, 14 June 2020

Instager Investments Limited Recruiting for Sales / Online Customer Support Officer

Company Description:
Instager Investments Limited is a leading furniture manufacturer in Nigeria.
We are recruiting to fill the position below:

Job Title: Sales / Online Customer Support Officer

Location: Lagos
Job Description
  • Ensuring clients satisfaction and providing professional client support always.
  • Answering clients inquiries, scheduling meetings and sales appointments, and following up with clients on the status of their orders.
  • Following up with clients to make sure that they are satisfied with the products delivered to them
  • Acknowledge clients by responding to emails, texts, chats and phone calls.
  • Recommending potential products to management based on clients need.
  • Build sustainable relationships of trust with clients through open and interactive communication
  • Inform clients of current deals and promotions on our products
  • Take payment information and other pertinent information such as addresses and phone numbers of clients for proper record.
  • Generating and processing new sales leads as necessary.
  • Responding to Clients phone calls and providing adequate information on our products
  • Placing clients orders on the portal and ensure proper follow up till delivery.
  • Maintaining a positive, empathetic and professional attitude toward clients at all times.
  • Responding promptly to client inquiries through various channels.
  • Acknowledging and resolving clients complaints.
  • Detailed Knowledge of our products to be able to respond to clients questions and inquires.
  • Processing clients orders and requests. Keeping records of clients interactions, transactions, comments and complaints.
  • Leadership and interpersonal skills
  • Excellent Communication skills.
  • B.Sc. in Mass Communication or relevant discipline
  • Experience in a similar role is an added advantage
Application Closing Date
26th June, 2020.
How to Apply
Interested and qualified candidates should send their CV to: using "Sales / Online Customer Support" as the subject of the mail.


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