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Friday, 12 June 2020

Job Vacancy for Customer Service Representative Intern (Yoruba or Hausa Speaker) at Fenix International

Company Description:
Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.
We are recruiting to fill the position below:
Job Title: Customer Service Representative Intern (Yoruba or Hausa Speaker)
Location: Lagos
Duration: 3 months internship
Team: Customer Experience
Job Description
  • Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A successful Customer Service Representative must be fluent in either Yoruba or Hausa, critical thinker, attentive to details and an excellent communicator.
  • This position requires individuals to have a strong passion for listening and providing solutions to people.
Responsibilities, Deliverables and Activities
Key Responsibilities:
  • Ensure an excellent experience to all customers with each interaction
  • Give customers information about products and services
  • Cross-sell Fenix products to customers where possible
Deliverables and Activities:
  • Build sustainable relationships of trust through open and interactive communication
  • Go the extra mile to engage customers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Read from scripts
  • Resolve customer complaints via phone, email, mail or social media
  • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Vet and open customer accounts by recording account information.
  • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
  • Follow-up with customers who have delayed payments
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
Required Skills & Experience
  • An OND/HND/Bachelor's degree from a recognized institution
  • Fresh Graduate
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally
Highly Desired Skills:
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas
  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
Remuneration
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment.
Application Closing Date
Rolling
How to Apply
Interested and qualified candidates should:
Click here to apply online
Important Information / Notice
In your cover letter, please be sure to highlight the following:
  • Why you are interested in Fenix International, and
  • What excites you about this particular role.
  • We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

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