Company Description:
Polo Limited is Nigeria's foremost luxury goods company retailing high-end brands watch and jewellery brands. Established in 1987, Polo Limited is driven by the mission to serve and with a passion for excellent customer service, it has continued to redefine and refine retailing of luxury products in Nigeria.
We are recruiting to fill the position of:
Job Title: Customer Service Manager
Location: Lagos
Employment Type: Full Time
Employment Type: Full Time
Job Description
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
- Resolve customer conflicts and handle escalation procedures
- Oversee all post-sales services provided to clients to ensure customer satisfaction
- Supervise the operations of after sales teams to ensure set targets are met
- Provide leadership and coaching to assure that all customer service employees succeed in meeting individual performance goals as well as career growth
- Establish performance benchmarks and hold team to those goals
Qualifications
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Bachelor's degree or equivalent experience
- 8 years' of customer service
Application Closing Date
Not Specified.
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Interested and qualified candidates should:
Click here to apply online
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