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Tuesday, 2 June 2020

Recruitment at a Reputable Real Estate Management Company - FSDT Consulting for Head of Customer Service

Company Description:
FSDT Consulting - Our client, a reputable Real Estate management company, is currently recruiting qualified candidates for the position below:
Job Title: Head of Customer Service
Location: Lagos
Job Description
  • Collect and analyse client data and market trends
  • Managing and utilizing data collection to better understand clients and competition
  • Leading and manage the team to ensure high standard of customer service is offered
  • Ensuring that all customers' queries are resolved effectively and on time
  • Overseeing the management of client relationships
  • Developing and implementing strategies that drive the continuous improvement in customer service
  • Acting as a liaison between client and company, making sure that clients receive instant gratification
Qualifications
  • Professional certificate in customer service management
  • Minimum of 5 years in customer service role with 3-4years in supervisory role
  • First degree in Social Science or related discipline
Skills and Competencies:
  • Proven leadership and customer service management skills
  • Excellent communication and presentation skills
  • Strong team spirit
  • Well organised and ability to meet agreed deadlines
  • Disciplined and motivated
Application Closing Date
5th June, 2020.
Method of Application
Interested and qualified candidates should send their Cover letter and CV to: fsdt.consulting@gmail.com using the "Job Title" as the subject of the email.
Note: E-mails must have the appropriate subject line and position title.

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