Recruitment at a Reputable Real Estate Management Company - FSDT Consulting for Head of Customer Service

Company Description:

FSDT Consulting - Our client, a reputable Real Estate management company, is currently recruiting qualified candidates for the position below:

Job Title: Head of Customer Service

Location: Lagos

Job Description

• Collect and analyse client data and market trends
• Managing and utilizing data collection to better understand clients and competition
• Leading and manage the team to ensure high standard of customer service is offered
• Ensuring that all customers' queries are resolved effectively and on time
• Overseeing the management of client relationships
• Developing and implementing strategies that drive the continuous improvement in customer service
• Acting as a liaison between client and company, making sure that clients receive instant gratification

Qualifications

• Professional certificate in customer service management
• Minimum of 5 years in customer service role with 3-4years in supervisory role
• First degree in Social Science or related discipline

Skills and Competencies:

• Proven leadership and customer service management skills
• Excellent communication and presentation skills
• Strong team spirit
• Well organised and ability to meet agreed deadlines
• Disciplined and motivated

Application Closing Date
5th June, 2020.

Method of Application
Interested and qualified candidates should send their Cover letter and CV to: fsdt.consulting@gmail.com using the "Job Title" as the subject of the email.

Note: E-mails must have the appropriate subject line and position title.

Categories: Customer Service Jobs, Graduate Jobs, Lagos Jobs, Real Estate Jobs