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Tuesday, 11 August 2020

Strathaven Hotel Recruitment for Receptionist / Front Desk Officer

Company Description:

Strathaven Hotel is breath of fresh air in the hospitality space in Lekki, Lagos. We are a boutique hotel with a home-away-from-home experience: well-cooked homely meals in our round-the-clock restaurant, insanely comfortable rooms, with custom orthopedic beds and always-fresh sheets, fully stocked bathrooms and lots more.
We are recruiting to fill the position below:
Job Title: Receptionist / Front Desk Officer

Location:
 Lagos
Job Descriptions
  • Receive and transmit messages for guests
  • Retrieve mail, packages and documents such as faxes for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about local attractions and services
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
Requirements
  • Computer Literate
  • Sound Customer Service
  • Familiarity with MS Office applications, i.e. Word, Excel
  • Candidates should possess relevant qualification.
  • Must have at least 2 years experience.
  • Professional appearance, excellent communication skills, and the right attitude
Application Closing Date
15th August, 2020.
How to Apply
Interested and qualified candidates should send their CV to: manager.strathaven@gmail.com using the Job Title as the subject of the mail.

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