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Thursday, 15 April 2021

Recruitment for Customer Service Officer at Talents and Skills Africa Consulting

COMPANY DESCRIPTION 

Talents and Skills Africa Consulting is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Descriptions

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas

Educational Requirements / Qualifications

  • A degree in any relevant / related discipline
  • Mininum of 2 years work experience in Customer support role.

Job Requirements:

  • Proven customer support experience or experience as a Client Service Representative
  • Smart professional with good knowledge of Microsoft office suite
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Application Closing Date
13th May, 2021.

How to Apply
Interested and qualified candidates should send their Applications to: info@talentsandskills.net copying hr@talentsandskills.net with subject as stated above.

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