Saturday 13 January 2024

Dispatcher Job at the U.S. Embassy Nigeria

Company Description:

The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Title: Dispatcher 

Location: Abuja
Employment Type: Full-time

Duties

  • Working in the Motor Pool unit of the General Services Office (GSO), the Dispatcher coordinates daily as well as advanced assignments for all drivers to schedule transportation for post personnel and official visitors.

Qualifications and Evaluations

Education Requirements:

  • Completion of Secondary School is required.

Experience:

  • Minimum of two (2) years of motor vehicle dispatcher or fleet management experience is required.

Job Knowledge:

  • Good knowledge of host country traffic laws, vehicle licensing, registration, and procedures is required. Detailed knowledge of host country streets, traffic patterns, and commonly visited locations is required.

Skills and Abilities
The following are required:

  • A clear valid Nigeria driver’s license.
  • Strong leadership, technical, and administrative skills.
  • Basic keyboard skills and skills in Microsoft Word, Excel, and Outlook applications.

Salary

  • USD $12,704 Per Year.

Application Closing Date
29th January, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

LE Certifying Officer Job at the U.S. Embassy

Company Description:

The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Title: LE Certifying Officer 

Announcement Number: Abuja-2024-006

Job Location: Abuja
Work Schedule: Full-time - 40 hours per week

Summary

  • The incumbent serves as the LE Staff Certifying Officer for all payment for goods and services received for all 30 ICASS serviced agency entities located in Mission Nigeria.
  • This position supervises the Supervisory Voucher Examiner and has authority to commit USG funds for payment of goods and services.
  • The Incumbent is required to certify a wide variety of payments with the use of Integrated Logistics Management Systems (ILMS) E-invoicing system and the Regional Financial Management System. 

Duties

  • The incumbent serves as the LE Staff Certifying Officer for all payment for goods and services received for all 30 ICASS serviced agency entities (Dept. of State, DAO, USAID, FCS, FAS, INL, CDC, FBI, etc.) located in Mission Nigeria and the US Mission Malabo, Equatorial Guinea.
  • The LE Staff certifying officer position supervises the Supervisory Voucher Examiner and has authority to commit USG funds to the tune of USD 50,000 per fund cite charged for payment of goods and services.
  • The certifying workload consists of an extremely large volume of vouchers estimated at 25,000 which include a variety of complex invoices, contracts and lease payments, complex travel vouchers, utilities, Official Residence Expenses, representation, school grants, education and housing allowances, and cashier vouchers.
  • The total value of the vouchers that are certified amount to approximately USD 106 million annually.
  • The Incumbent is required to certify a wide variety of payments with the use of Integrated Logistics Management Systems (ILMS) E-invoicing system and the Regional Financial Management System (RFMS) in a timely manner within ICASS standard while adhering to US Government regulations. As LE Staff Certifying Officer, the Incumbent is responsible for verifying the accuracy and propriety of all documents upon which payment is to be based and certifying that the payment is Legal, Proper and Correct.
  • The Incumbent also make independent decisions relative to his/her area of responsibility in accordance with the rules and regulations of the U.S. Government.

Qualifications and Evaluations
Education Requirements:

  • University Degree or Equivalent in the field of Accounting, Business Administration, Finance, or Economics is required.
  • Please address this factor in your ERA application under Education.

Requirements:

  • All selected candidates must be able to obtain and hold a Public Trust security clearance. 
  • All selected candidates will be subject to a background investigation and, may be subject to a pre-employment medical exam.  
  • Selected candidate must be able to begin working within a reasonable period of time (6 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end. 

Evaluations:

  • You will be evaluated against the qualifications and requirements in this vacancy announcement. 
  • You may be asked to complete a pre-employment language or skills test.
  • You must complete the application form and provide the required documents.  Your application must address all the position qualification and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.  

Experience:

  • Five (5) years of progressively responsible experience in the Financial Management including Vouchering and Billing including two (2) years of supervisory experience is required.
  • Please address this factor in your ERA application under Major Duties and Responsibilities.

Language: 

  • Fluent in Speaking/Reading/Writing English Language is required. 
  • Please address this language requirement in your ERA application. 

Job Knowledge: 

  • Must be familiar with financial regulations and procedures related to appropriation funding, allotment, and obligation. Must possess extensive knowledge of standardized regulations and other pertinent regulations and procedures that applies to financial matters. Must be familiar with Generally Accepted Accounting Principles. Knowledge of host country payment rules, banking regulations for the Central Bank of Nigeria, and business rules of engagement with host country vendors is required. Knowledge of diverse financial management procedures and regulations is required.

Salary
USD $36,422 /Per Year

Job Application Deadline:

29th January, 2023.

Method of Application:

Interested and qualified candidates should:
Click here to apply online

Contact Center Agent Job at Wema Bank Plc

Company Description:

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Contact Center Agent 

Job Location: Lagos
Employment Type: Full-time

Job Objective

  • We are looking for an experienced Contact Center Agent who is passionate about providing exceptional customer service to engage clients through various communication channels, resolve issues, ensure a positive customer experience, and contribute to the overall growth and success of the organization.

Responsibilities

  • Address customer concerns and resolve issues effectively and efficiently.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Meet or exceed key performance indicators (KPIs) related to customer satisfaction, call resolution, and sales targets.
  • Handle inbound and outbound calls, emails, and chat from bank customers promptly and professionally.
  • Assist customers with inquiries, transaction details and general information.

Qualifications and Skills

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • Ability to handle high call volumes and work in a fast-paced environment.
  • High School Diploma or equivalent; a Bachelor's Degree in any discipline.
  • Candidate should have completed National Youth Service Corps (NYSC).
  • Candidates Should be fluent in Hausa or Igbo
  • Previous experience in customer service, preferably in a banking or financial institution.

Job Application Deadline:

Not Specified.

Method of Application:

Interested and qualified candidates should submit their CV to: Recruitment.Outsource@wemabank.com using the Job Title as the subject of the email.

Commercial Relationship Management Officer (Abuja) Job at Wema Bank Plc

Company Description:

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Commercial Relationship Management Officer 

Location: Abuja
Employment Type: Full time

Job Summary

  • The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
  • To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

  • Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  • Manages and maintains current commercial business relationships and seek new accounts through sales.
  • Giving sales presentations to a range of prospective customers and engage in frequent storm
  • Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Effectively convert service recovery to business opportunities and sustain client loyalty.
  • Visiting clients and potential customers to evaluate needs or promote products and services.
  • Coordinating sales efforts with marketing programs.

Risk management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
  • Ensure all documentation is valid and complete in assigned portfolio.
  • Adhering to the Bank’s policies and procedures

Financial management:

  • Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability.

Customer service:

  • Deliver and always maintain customer service standards, for improved service delivery.
  • Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solve problems.
  • Engaging customers on banking products and services
  • Approach and sign on new customers.

People management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s values while adhering to all corporate HR policies.
  • Exhibit Good leadership skill.

Requirements
Below are qualifications required to work as a Commercial, RMO

  • Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: 5 - 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.

Benefits

  • Healthcare
  • Staff Gym
  • Creche 
  • Parental Leave (Paternity and Maternity)
  • Year-End Bonus (13th month)
  • Company Events
  • Competitive Pay
  • Leave Allowance.

Job Application Deadline:

3rd March, 2024.

Method of Application:

Interested and qualified candidates should:
Click here to apply online

Commercial Relationship Management Officer (Lagos) Job at Wema Bank Plc

Company Description:

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Commercial Relationship Management Officer 

Job Location: Lagos
Employment Type: Full time

Job Description:

  • To observe the competition to see what strategies are being used in order to stay ahead of the competition.
  • The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.

Job Responsibilities
Sales management:

  • Giving sales presentations to a range of prospective customers and engage in frequent storm
  • Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Effectively convert service recovery to business opportunities and sustain client loyalty.
  • Visiting clients and potential customers to evaluate needs or promote products and services.
  • Coordinating sales efforts with marketing programs.
  • Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  • Manages and maintains current commercial business relationships and seek new accounts through sales.

Risk management:

  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
  • Ensure all documentation is valid and complete in assigned portfolio.
  • Adhering to the Bank’s policies and procedures
  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.

Financial management:

  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability.
  • Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.

Customer service:

  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solve problems.
  • Engaging customers on banking products and services
  • Approach and sign on new customers.
  • Deliver and always maintain customer service standards, for improved service delivery.
  • Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.

People management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s values while adhering to all corporate HR policies.
  • Exhibit Good leadership skill.

Job Requirements:

Below are qualifications required to work as a Commercial, RMO

  • Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: 5 - 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.

Job Application Deadline:

3rd March, 2024.

Method of Application:

Interested and qualified candidates should:
Click here to apply online