Sunday 31 March 2024

IT Customer Acquisition Support Job at Jibs-Ray Nigeria Limited

Company Description:

 Jibs-Ray Nigeria Limited is a recruitment and consulting company established in 2018 to proffer manpower solutions to its clients.

We are recruiting to fill the position below:

Job Title: IT Customer Acquisition Support 

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

  • Participate in transitions of the application or technical architecture components to the testers.
  • Fix any defects and performance problems discovered in testing.
  • Continuous monitoring of Service Performance to ensure maximum service availability
  • Effective management of changes to minimize service disruption and maximize service availability and quality
  • Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
  • Provide information timely for Audits and Security requests and ensure any gaps raised are closed
  • Effective access controls to supported systems.
  • Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
  • Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
  • Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
  • Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
  • Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
  • Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence.
  • Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques to assist with seamless operation of In-House Engineering solutions.
  • Ensure Incident and Problem resolution within SLAs

Job Requirements:

Education:

  • First Degree in Computer Science or any related discipline
  • UNIX shell scripting
  • Application Developer/Business Intelligence
  • PL/SQL and RDBMS knowledge
  • Fluent in English.

Experience:

  • 3 - 7 years’ experience which includes:
    • 2 to 3 years of experience in IT Development or IT Operations
    • Experience working in a medium or large organization
  • Working knowledge of:
    • Project management principles, Agile principles and general technical management
    • Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence
    • Broad knowledge base of application development using an array of application development tools.
    • Service Observability and monitoring tools
    • Application development lifecycles
    • User Requirements analysis standards and methods
    • DEVOPS Practices and Tools
    • Managing Cloud Services and Licenses.

Job Application Deadline:
15th April, 2024.

Method of Application:
Interested and qualified candidates should send their CV to: jibs.ray@gmail.com using the Job Title as the subject of the mail.

Customer Care Representative Job at Hyella Limited

Company Description:

 Hyella is an IT company committed to developing software solutions that provide ease and help businesses strategize their processes more efficiently. Hyella solutions can function without internet access as all data is backed-up to the cloud once the internet is available. Our solutions are 100% customizable to suit any business operational process which makes it flexible enough to fit into your business operations just the way they are. Our ERP and EMR software solutions have been developed with the utmost care to ensure that businesses of all types and sizes can use them with ease. The Hyella ERP solution includes: modules for billing, accounting, sales, inventory, payroll management, fixed assets management, barcode management, reports generation, business intelligence, and procurement. All these enable business owners and managers to monitor and evaluate in real-time, the performance of their business.

The Hyella EHR/HMIS solution is a hospital management system that captures all the activities performed in the hospital right from the patient's registration to their exit. Our EHR solution has an inbuilt standard accounting system which makes it easier for hospitals to track their financial records as well as daily operations, all within one platform. This feature solves the problem encountered with reconciling financial records with clinical records due to poor account system integration.

We are recruiting to fill the position below:

Job Title: Customer Care Representative 

Job Location: Abuja (FCT)

Job Description

  • We are looking for qualified graduates with excellent communication skills to answer client calls and set meeting and pass it on the supervising officer accordingly;
  • All that is required of you is to read through and watch our software user guide manuals & videos and attend to customers' phone calls and emails appropriately and then log in the reports.

Job Requirements:

  • Be a Graduate (any course of study is welcome)
  • 0 - 2 years experience are highly encouraged to apply
  • Ability to work under pressure
  • A female below age 25
  • Residing in Abuja
  • Fresh graduate/currently serving/Just finished serving
  • Excellent communication skills (oral & written)

Working Conditions:

  • Hybrid (3 days at the office and 2 days from home, weekly)

Job Application Deadline:

12th April, 2024.

Method of Application
Interested and qualified candidates should send their Applications to: faridah.ahmed@hyella.com using the job title as the subject of the mail.

Job Vacancy at Atis Group Limited for Front Desk Officer

Company Description:

 At Atisreal our vision is to be the leading, real estate consultancy in Nigeria. Delivering quality, strategic and Commercial solutions to occupiers and investors. Our value's are Excellence, Integrity and Professionalism combined with energy and Innovation. We focus on development of a lasting business relationship that transcends in real estate transaction. Our priorities are the development of strategies and effective implementation of transactions to ensure that corporate objectives are met.

Our range of services covers the whole evolution of real activities, facilities management, acquisition, through development, asset growth and expansion, to disposition and transfer of assets, rights, value and title in landed property. Despite our specialization in real estate, facility management, consultancy and advisory services provision Atisreal still caters to a much wider range of clients than any of our competitors.

We are recruiting to fill the position below:

Job Title: Front Desk Officer 

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description:

  • Assist with administrative tasks such as filing, data entry, and photocopying as needed.
  • Collaborate with other departments to coordinate visitor access, parking, and security procedures.
  • Manage the reception area, ensuring it is clean, organized, and well-presented at all times.
  • Handle incoming and outgoing mail, packages, and deliveries, and distribute them to the appropriate recipients.
  • Handle customer inquiries, requests, and complaints in a courteous and efficient manner, escalating issues to management when necessary.
  • Greet and welcome visitors, clients, and employees with a warm and friendly demeanor.
  • Answer phone calls, screen and direct them to the appropriate person or department.
  • Respond to inquiries and provide accurate information about the company's products, services, and policies.
  • Maintain office supplies inventory and place orders as needed to ensure adequate stock levels.
  • Schedule appointments and meetings, and maintain calendars for conference rooms and other shared spaces.

Job Requirements:

  • Minimum of Degree in any field ( Female - undergoing NYSC preferably)
  • Proven experience in a customer service or administrative role, preferably in a front desk or receptionist position.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong organizational and multitasking abilities, with the capacity to prioritize tasks effectively in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and basic office equipment (e.g., printers, scanners).
  • Attention to detail and accuracy in handling information and tasks.
  • Knowledge of basic office procedures and etiquette.

Salary
N60,000 / month.

Job Application Deadline:

4th April, 2024.

Method of Application:

Interested and qualified candidates should send their CV to: hr@atislimited.com using the Job Title as the subject of the mail.

Saturday 30 March 2024

Front Desk Officer Job at Leam Consulting

Company Description:

 LEAM Consulting is the foremost consulting firm that stands out in the areas of professional certification training, HR advisory services, Business Development/Startup and IT consulting services in Nigeria.

We are recruiting to fill the position below:

Job Title: Front Desk Officer 

Job Location:Mokola - Ibadan, Oyo
Employment Type: Full-time

Job Description:

  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk
  • Update calendars and schedule meetings
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Greet and welcome guests as soon as they arrive at the office
  • Provide basic and accurate information in-person and via phone/email

Requirements

  • OND, HND / B.Sc
  • 0 - 1 year work experience.
  • Proximity to the job location

Salary
N40,000 monthly. 

Application Closing Date
10th April, 2024.

Method of Application
Interested and qualified candidates should send their CV to: leamconsultingnigeria@gmail.com using the job title as the subject of the mail.

Personal Assistant to General Manager / Executive Office Assistant Job at Marriott International

Company Description:

 Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position below:

Job Title: Personal Assistant to General Manager / Executive Office Assistant

Job Location: Anthony Way, Lagos
Job Type: Full-Time

Job Description: 

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
  • Answer guest questions regarding property services/features and hours of operation.
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • Receive and distribute incoming faxes to appropriate personnel and guests. Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected.
  • Transmit information or documents using a computer, mail, or facsimile machine. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
  • Operate standard office equipment other than computers.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Provide assistance to coworkers, ensuring they understand their tasks. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Job Application Deadline:

Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Growth Marketer Job at Food Court

Company Description: 

Food Court is a food delivery network. Our business model is centered around FAST and affordable deliveries handled with utmost care.

We are recruiting to fill the position below:

Job Title: Growth Marketer 

Job Location: Lagos
Employment Type: Full-time

Introduction

  • Are you someone who thrives on the thrill of driving growth and has a fiery passion for shaking up the status quo? Well, guess what? Food Court is on the lookout for a dynamic individual just like you to step into the role of our next Growth Marketer. This isn't your average 9-to-5 gig—it's a chance to dive headfirst into the fast-paced world of food-tech and leave your mark on an industry ripe for innovation.
  • We're not just looking for someone to fill a seat—we want a trailblazer, a visionary, someone who isn't afraid to think outside the box and push the boundaries of what's possible. So, if you're ready to roll up your sleeves, unleash your creativity, and make a real impact, then we want to hear from you! Join us on this exhilarating journey as we revolutionize the way the world experiences food, one delicious bite at a time.
  • Ready to take the plunge? Apply now and let's make magic happen together!

Job Description:

  • Customer Engagement: Develop initiatives to enhance customer engagement and loyalty through new technology, content, promotions, and events both online and offline.
  • Data Analysis: Utilize data analytics from online and offline platforms to track campaign performance, identify trends, and optimize advertising strategies for maximum impact.
  • Collaboration: Collaborate with cross-functional teams including product development, sales, and customer support to align marketing initiatives with business goals and ensure consistency across channels.
  • Marketing Strategy Development: Lead the development of comprehensive marketing strategies to drive customer acquisition and sales growth across various channels, including online platforms (such as Facebook Ads, Snapchat Ads, Google Ads, Twitter Ads) and offline channels (such as events, partnerships, and traditional advertising).
  • Advertising Campaign Management: Design, implement, and optimize advertising campaigns on online platforms (Facebook, Snapchat, Google, Twitter) and offline channels (events, print media, radio) to maximize ROI and reach the target audience effectively.

Key Performance Indicators (KPIs):

  • ROI: Return on investment for advertising campaigns on online and offline channels.
  • Brand Awareness: Increase in brand visibility and recognition through advertising efforts on various platforms and offline channels.
  • Maintaining a low CAC
  • Customer Acquisition: Growth in number of new Active Users acquired through various advertising channels, both online and offline.
  • Sales (Revenue) Growth: Growth in Revenue generated from sales driven by advertising campaigns on online and offline platforms.
  • Customer Retention: Customer retention rate and engagement metrics across online and offline channels.

Reports:

  • Weekly Performance Report: Provide detailed insights into campaign performance across different advertising platforms, including online and offline channels, and offline marketing efforts, including key metrics and actionable recommendations.
  • Monthly Growth Report: Summarize monthly marketing activities, performance against KPIs, and strategic insights for future growth across all channels, both online and offline.
  • Quarterly Strategy Review: Present an in-depth analysis of advertising strategies on different platforms and offline channels, outlining opportunities for improvement and growth.

Job Requirements:

  • Digital and Offline Marketing Tools: Familiarity with a wide range of digital marketing tools and platforms for campaign management and analysis, as well as experience with offline/ traditional marketing methods.
  • Communication Skills: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and for crafting compelling ad copy for both online and offline channels.
  • Adaptability: Ability to adapt advertising strategies for different social media channels, app store optimization (ASO), and offline marketing channels to optimize reach and engagement.
  • Education: Bachelor's or Master’s degree in Marketing, Business Administration, or a related field.
  • Passion for Innovation: Drive to explore new marketing channels and technologies to drive growth, both online and offline.
  • Alignment with Company Values: Dedication to Food Court's mission and values of culinary accessibility and excellence.
  • Analytical Skills: Proficiency in analyzing market data and campaign metrics to inform strategic decisions.
  • Advertising Expertise: Demonstrated experience in designing and implementing effective advertising campaigns across various platforms, including Facebook Ads, Snapchat Ads, Google Ads, and Twitter Ads.
  • Customer Retention Strategies: Ability to develop and execute initiatives aimed at enhancing customer retention and loyalty through social media channels, app store optimization (ASO), and offline marketing strategies.
  • Creativity: Strong creative thinking skills to develop innovative marketing strategies and campaigns tailored for various advertising platforms, including ASO, Google Ads, and Twitter Ads, as well as offline channels.

Job Application Deadline:

Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Vacancy For Studio Media Person at Darl Media

 Company Description:

 Darl Media is a vibrant multimedia studio specializing in podcasting, photography, event coverage, and graphics design. Our studio serves as the creative hub for various projects and productions, ranging from podcasts to promotional content for events. We are seeking a talented individual to take on the role of Studio Manager & Multimedia Specialist to drive our studio's growth and profitability.

We are recruiting to fill the position below:

Job Title: Studio Media Person (Picture and Video)

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description:

  • Shoot, edit, and design graphics for video and photo content.
  • Collaborate with team, manage equipment, and stay updated on industry trends.

Job Requirements:

  • Strong communication, organization, and creative skills.
  • Proficient in shooting, editing (Adobe Premiere Pro, Photoshop), and graphic design (Illustrator, After Effects).
  • Prior studio experience preferred.

Application Closing Date
5th April, 2024.

How to Apply
Interested and qualified candidates should send their Applications to: darlgroupcareer@gmail.com using the Job Title as the subject of the mail.

2 Job Openings For Climate Tech / ICT Experts at Green Habitat Initiative

Company Description:

Green Habitat Initiative (GHI) is a non-profit, non-governmental organization promoting the achievement of SDG 6 (clean water) and SDG 11 (sustainable cities and communities) in Nigeria. Incorporated in 2016 in Nigeria, GHI has worked in various sectors such as environmental sustainability, urban planning, sustainable urban development, urban agriculture, social urban innovations, architecture, WASH, solid waste management, recycling activities, environmental activism, etc.

GHI has worked with various local and international partners such as VINNOVA Group Sweden, USAID, French Institute Nigeria, Energies 2050, Embassies of Germany, France and Czech, The Water Mechanics, Baze University, One Environment, Stop Don't Drop, etc. to deliver its projects.

We are recruiting to fill the position below:

Job Title: Climate Tech / ICT Expert / Agrometeorological Tech Expert 

Job Location: 65% Abuja, 35% Kebbi
Employment Type: Contract, Full Time
Tenure: 17 Months

Background

  • Green Habitat Initiative (GHI) is planning to pilot the application of a Radio Internet System to support climate-smart agriculture in a technical assistance project titled RANETA (Radio and Internet for Climate Smart Agriculture) in Kebbi State, Nigeria. RANETA is a unique exploitation of the Radio and Internet to afford rural communities the opportunity to leverage technology and radio, which has widespread use in rural communities to build the resilience of smallholder agricultural practitioners, promote more expansive use of agrometeorological services to improve data availability, climate forecasting, early warning, adaptation planning, and decision making in the agricultural sector. In the medium and long term, this project aims to reduce climate risks in agricultural production, improving food supply and livelihood security.
  • As such, Green Habitat Initiative (GHI) is currently seeking to engage a professional ICT Expert on a contract basis to act as the climate engineer for a climate-smart agricultural project.

Job Description:

  • Your overall objective is to ensure climate and weather data generated is disseminated via an ICT system like the radio and internet technology (RANET) as a priority option other options like a mobile phone, WhatsApp, SMS, etc., that are identified as the better options than RANET.
  • As such, you must have working knowledge and education of ICT equipment and the ability to understand new equipment easily.
  • You will be responsible for diagnosing all ICT equipment stakeholders use in collecting and disseminating climate and weather data in Nigeria, both hardware and software components, to understand and document how they function and their limitations. Based on this understanding of the current systems in place and identifying gaps, you will lead the design of an IT blueprint that addresses these gaps with other stakeholders.
  • After meeting smallholder farmers to understand the challenges they face when accessing weather information, you will need to tailor the dissemination of technological solutions. You will lead its design according to their needs and ensure its usability for them.

Responsibilities

  • The Climate Tech Expert will work closely with the program manager and Technical Leads to ensure that agrometeorological information is disseminated and utilized to enhance data availability, climate forecasting, early warning systems, and informed decision-making within the project design and implementation.
  • Develop and implement climate technology solutions to enhance agricultural practices.
  • Design, test, and optimize climatic and meteorological forecast systems tailored for agricultural applications.
  • Collaborate with cross-functional teams to integrate climate tech solutions into existing agricultural systems.
  • Stay abreast of industry trends and advancements to contribute to the continuous improvement of our technology solutions.

Job Requirements:

  • You must have a Bachelor's or M.Sc Degree in a Technology / ICT / Engineering related field to qualify for this.
  • You must have work or research experience with hardware and software components of ICT systems such as radio and internet technology systems, advanced ICT systems, and weather and climate Systems (such as weather instruments, communication devices, etc.).

Qualifications and Required Experiences

  • Proficiency in developing and implementing meteorological systems is desirable.
  • Excellent abilities to interact with local stakeholders, collect and evaluate data, and transform the information into high-quality documentation tangible to the target audience are desired.
  • Excellent abilities in research and documentation are required.
  • At least a Master's Degree in an IT-related field, Engineering, Agronomy, Meteorology, Climate Science, Environmental Science, or other relevant education is required.
  • A minimum of 3 years of relevant work experience using climate technology engineering, focusing on agricultural applications in the development sector, is desirable.
  • Ability to diagnose existing ICT systems and equipment and propose alternative ways of achieving objectives.
  • Ability to design an ICT system that supports smallholder farmers in working with climate data. Such a system must be able to collect data from the Nigerian Meteorological Agency (NIMET) or other climate data sources and communicate either over RANET or a system you will design for smallholder farmers in a way that is practical and understandable to them.

Required Personal Competencies:

  • Communication and Language Skills: Advanced communication skills, including outstanding written and spoken English skills that enable him/her to communicate professionally and confidently. Ability to interact with a broad set of businesses and present over the phone, virtually, and in person. Listens to others, correctly interprets messages from others, and responds appropriately. Ability to communicate persuasively in written form to help engage at scale. Asks questions to clarify and exhibits interest in having two-way communication. Exceptional attention to detail, including tailoring language, tone, and content to match various audiences. Demonstrates openness in sharing information and keeping people informed.
  • Advanced oral and written communication skills. Advanced knowledge of report writing
  • Ability to engage and manage strategic stakeholders, including government, implementing partners, academia, and the private sector.
  • Knowledge of the Hausa Language is desirable.
  • Excellent interpersonal, consensus-building, and negotiating skills are essential.
  • Sustainability Knowledge: Knowledge of the sustainability agenda and its relationship with business. Must possess a strong interest in driving corporate action on sustainable development. Must have an international and innovative outlook and mindset.
  • Computer/Technical Skills: Advanced proficiency in MS Office Suite (Microsoft Word, Excel, and PowerPoint). Experience using project management software (e.g., Click up, Slack, etc) is desirable.
  • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive relationships with key decision makers by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; responds to questions, concerns, and requests from executives; meets timeline for delivery of services to a client.
  • Research and Analytical Skills: Exceptional ability to conduct research effectively and assemble this information promptly. Proven critical thinker with strong analytical skills. Ability to explain complex information clearly, concisely, and practically. Exceptional attention to detail that demonstrates an ability to evaluate complex information or problems to find a precise and digestible solution.

Benefits

  • Competitive salaries.
  • Flat organizational structure. Everyone has ideas.
  • Autonomous working culture (no micromanagement, dynamic culture, etc.)
  • Hybrid working options (4 days in the office, 1 day at home, or similar arrangement).
  • Health insurance.
  • Amazing young colleagues to work with.

Application Closing Date
5th April, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Application Guidelines

  • Kindly upload your CV. It should be 2pages maximum. Name the file as CV_FirstName_LastName and in PDF format.
  • We are more interested in learning about your achievements in your previous experiences than your daily tasks. We advise you to focus on 3 to 4 major achievements in your current/past roles.
  • 2. Cover letter. 1 page maximum. Name the file as CL_FirstName_LastName in PDF format.
  • We will read your CV and learn about your achievements. Therefore, your cover letter should not be a repetition of your CV. Instead, use it to succinctly inform us what unique value you will bring by joining us that is not mentioned anywhere in your CV.
  • Any file submissions that violate the submission guidelines will not be considered.
  • Ensure your contact details are updated.

Note: GHI is an equal-opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

Customer Service Representative Job at GUO Logistics Limited

Company Description: 

GUO Logistics Limited, a subsidiary of our parent company, GUO Transport Co is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond.Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers. We have a broad reach, with fulfilment centres strategically located in major cities across Nigeria, helping you get your goods at the right destination in record time.

We are recruiting to fill the position below:

Job Title: Customer Service Representative 

Job Location: Iba & Alaba International, Lagos
Employment Type: Contract

Job Description:

  • Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
  • Adhere to company policies and procedures related to financial transactions.
  • Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
  • Assist in managing station logistics, including organizing parcels for dispatch and tripping.
  • Stay informed about updates in logistics processes and share relevant information with the team.
  • Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.
  • Greet and assist walk-in customers in a friendly and professional manner.
  • Provide information about our logistics services, pricing, and delivery options.
  • Answer customer inquiries about parcel registration, collection, and general logistics processes.
  • Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
  • Verify customer identification and collect necessary information for the registration process.
  • facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
  • Ensure adherence to parcel release protocols and document any deviations.
  • Address and resolve customer concerns issues or complaints promptly and professionally.
  • Collaborate with the other unit to resolve issues and provide feedback to improve service quality.

Job Requirements:

  • Good emailing etiquette.
  • Ability to work with a team.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Candidate must be resident in Iba, Alaba International axis.
  • Excellent Communication skills.
  • Self-control.
  • Attention to details.
  • Empathy.
  • Computer skills.

Conditions

  • Salary: N55,000 - N60,000 monthly.

Work schedule for this job role is as stated below:

  • 5:30am-1:30pm (morning shift)
  • 1:00pm-8:00pm (Afternoon shift)
  • Mondays to Sundays with one day off every week.

Job Application Deadline:

12th April, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Vacancy at the African Union (AU) For Interpreter / Translator - French (ACHPR)

Company Description:

The African Union (AU) is a continental body consisting of the 55 member states that make up the countries of the African Continent. It was officially launched in 2002 as a successor to the Organization of African Unity (OAU, 1963-1999). We are an Integrated, Prosperous and Peaceful Africa, driven by its own citizens and representing a dynamic force in the global arena.

We are recruiting to fill the position below:

Job Title: Interpreter / Translator - French (ACHPR) 

Requisition ID: 2171

Job Location: Banjul, Gambia
Contract Type: Regular
Job Grade: P5
Reports to: Deputy Secretary to the Commission
Directorate / Department / Organ: Interpretation and Translation
Number of Direct Reports: 0
Number of Indirect Reports: 0

Purpose of Job

  • Responsible for interpretation at the sessions and meetings of the ACHPR as well as translation of documents from French into English and vice versa.

Job Description:

  • Provide support in the organization of thematic networks, consultations and meetings in relation to area of expertise.
  • Develop materials and provide necessary internal training and support as required.
  • Provide technical guidance on matters relating to system review and implementation project in area of specialization, as required.
  • Take technical and intellectual lead in the management of various elements related to the area of expertise
  • Identify best practices and monitor effectiveness of the Unit’s support to ACHPR.
  • Provide support in the development of the strategies and business continuity plan and participate in/ensure their implementation
  • Foster and ensure implementation of initiatives related to area of specialization;

Specific Responsibilities
Under the overall supervision and guidance of the Deputy Secretary to the Commission, the Interpreter/Translator shall carry out activities related to the functioning of the Interpretation and Translation Unit, specifically:

  • Prepare budgets for the activities of the Translation and Interpretation Unit in accordance with the relevant frameworks;
  • Check working documents before and after meetings to ensure contextual understanding, linguistic accuracy and conformity with established AU terminologies;
  • Participate in the development of AU terminology database by compiling terms into glossaries for validation by the Reviser for inclusion in the ACHPR in-house terminology bank;
  • Have a good command of the Computer Assisted Translation Tool (CATT) and Remote Simultaneous Interpretation (RSI) tools and systems;
  • Protect the confidentiality of information and
  • Perform any other duty relevant to their work as may be assigned.
  • Ensure quality translation of working documents in a timely manner;
  • Provide consecutive, simultaneous, liaison and other forms of interpretation during conferences, meetings, audiences, discussions, etc;
  • Keep abreast with developments in the language field, both in the source and target languages, by compiling and regularly up-dating specific terminologies, phrases, acronyms and special expressions in order to widen the stock of vocabulary with the aim of enhancing skills;
  • Check appropriate references to ensure exact understanding and use of AU technical terminologies;
  • Regularly consult colleagues, specialized dictionaries/glossaries, data banks, etc to ensure accuracy in translation;
  • Maintain databases, records and registers of Translation and Interpretation Unit for accountability and control;
  • Liaise with the various units of the ACHPR for coordination and alignment purposes;

Job Requirements:

Candidates must have:

  • Certification from a Translators/ Interpreters’ professional body is required.
  • Membership of a recognized professional body will be an advantage;
  • Candidates with ability to work on French, English and Arabic languages will be preferred and will have an advantage.
  • A Master’s Degree in Interpretation, Translation, Modern Languages from an accredited University with ten (10) years’ experience as an interpreter/ Translator out of which six (6) years should be at expert level;
    or
  • A Bachelor Degree in Interpretation, Translation, and Modern Languages from an accredited University with twelve (12) experience as Interpreter /Translator out of which six (6) at expert level.
  • A degree in Legal studies will be an advantage.

Required Skills:
Functional Skills and competencies

  • Good translation and editing skills, with the ability to produce accurate and clear translations;
  • Excellent writing skills;
  • Good communication and interpersonal skills;
  • Computer literacy (Microsoft Office);

Personal Abilities:

  • Ability to work in a multicultural and/or international work environment;
  • Ability to work on own’s initiative and work with minimal supervision
  • Ability to work in a proactive manner;
  • Ability to work in teams and collaborate with peers;
  • Ability to work under pressure and meet tight deadlines;

Knowledge and Understanding:

  • Experience in linguistic research and development of data-base;
  • Knowledge of Computer Assisted Translation Tool (CATT);
  • An understanding of the confidential nature of this area of work.

Language Requirements:

  • Candidates must be fluent in French and have a good command of English.
  • Knowledge of other AU working languages will be an advantage.

Leadership Competencies:

  • Strategic Insight
  • Change Management
  • Managing Risk.

Core Competencies:

  • Building Relationship
  • Accountable and Complies with Rules
  • Learning Orientation
  • Communicating with Influence.

Functional Competencies:

  • Conceptual Thinking
  • Job Knowledge and information sharing
  • Drive for Results
  • Continuous Improvement Orientation.

Tenure of Appointment

  • The appointment will be made on a regular term contract for a period of three (3) years, of which the first twelve months shall be considered as a probationary period.
  • Thereafter, the contract will be for a period of two years renewable, subject to satisfactory performance and deliverables.

Languages:

  • Proficiency in one of the AU working languages (Arabic, English, French, Portuguese, and Spanish) and fluency in another AU language is an added advantage.

Remuneration
Indicative basic salary of USD42,879.00 (P4 Step1) per annum plus other related entitlements e.g. Post adjustment (46% of basic salary), Housing allowance USD17,514.00 (per annum), and education allowance (100% of tuition and other education-related expenses for every eligible dependent up to a maximum of USD10,000.00 per child per annum), for internationally recruited staff and a maximum of USD3,300 per child per annum for locally recruited staff.

Job Application Deadline:

26th April, 2024 (11h59 p.m. EAT).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

  • Only candidates who meet all job requirements and are selected for interviews will be contacted.
  • Consideration will be given only to those candidates who have submitted a fully completed online application with a curriculum vitae (CV), an African passport, and the required academic qualifications, such as Diplomas, Bachelor's degrees, Master's degrees and any relevant certificate in line with the area of expertise.
  • The African Union is an equal opportunity employer, and female candidates are strongly encouraged to apply.
  • Gender Mainstreaming: The AU Commission is an equal opportunity employer and qualified women are strongly encouraged to apply.

Thursday 28 March 2024

Graphics Designer Job at Moniepoint Incorporated

Company Description:

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Graphics Designer 

Job Location: Lagos, Nigeria
Job type: Full time

Job Description:

  • The Graphics Designer job includes producing and overseeing digital and print creative solutions to address our marketing needs.
  • The SDJ should have in-depth knowledge of graphic design, styles and layout techniques.
  • The SDJ should also have experience executing marketing projects from conception to production, including websites, brochures and product packaging. Ultimately, the SDJ ensures the design team promotes our brand by delivering high-quality pieces on tight deadlines.

Responsibilities 
What you'll get to do:

  • Overseeing all design projects, from conception to delivery
  • Designing original pieces, including illustrations and infographics
  • Reviewing junior designers' work to ensure high quality
  • Oversee all design projects, from conception to delivery
  • Design original pieces, including illustrations and infographics
  • Review junior designers' work to ensure high quality
  • Refine images, fonts and layouts using graphic design software
  • Apply typography techniques
  • Generate ideas to portray concepts and advertise products/services
  • Increase user-friendliness in digital products
  • Maintain brand consistency throughout all our marketing projects
  • Liaise with marketing and design teams to ensure deadlines are met
  • Stay up-to-date with industry developments and tools

Job Requirements:

To succeed in this role, we think you should have:

  • Proven work experience as a Senior Designer, Graphic Designer or similar role
  • Portfolio of completed design projects
  • Hands-on experience with image editing software, like Photoshop and Adobe Illustrator
  • Strong aesthetic skills with the ability to combine various colors, fonts and layouts
  • Attention to visual details
  • Ability to meet deadlines and collaborate with a team

Job Application Deadline:

Not Specified.

Method of Application:

Interested and qualified candidates should:
Click here to apply online

Copywriter Job at Moniepoint Incorporated

Company Description:

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Copywriter 

Job Location: Lagos, Nigeria
Job type: Full time

Job Description:

  • We are looking for a copywriter to join our marketing team. The marketing team at Moniepoint is responsible for developing, evolving, and building Moniepoint's brand.
  • Ultimately, we are continuing to build a brand we are proud of and that people talk about. We are looking for a writer that understands brand marketing and can flex between supporting larger campaigns, all the way down to mid to low funnel work that is more educational in nature. 
  • We work closely with leadership, global creative, marketing, social, and comms teams to create compelling work that maintains our brand consistency across our many channels. 

Responsibilities
What you’ll get to do:

  • Write creative copy with well thought through execution
  • Continually test and improve our communication and challenge convention
  • Write original copy and edit content for a range of video content and communications materials.
  • Collaborate closely with our internal social, brand, and design teams to drive the creative concept and execution of our brand initiatives
  • Present your work articulately to a small team, with a clear rationale
  • Deliver creative work against a strategy 

Job Requirements:

To succeed in this role, we think you should have:

  • 3-5 years experience in copywriting at an agency or brand
  • Thrive in rapidly evolving environments and love brainstorming new concepts, thinking on your feet
  • Self-motivated, willing to roll your sleeves up to work collaboratively and effectively in a cross-functional team environment
  • Ability to proactively prioritize, manage and complete multiple projects within time constraints and with strong attention to detail
  • Positive, go-getter attitude; passion for storytelling and helping build a growing brand
  • Can make great work that is both creative and effective High on talent, low on ego
  • Self-motivated, problem solver who thrives in a collaborative team environment

Job Application Deadline:

Not Specified.

Method of Application:

Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

  • A preliminary phone call with the recruiter
  • A technical interview with the Hiring Manager
  • A case study
  • A behavioral and technical interview with a member of the Executive team

Note: All our interviews stages are Virtual.

Content Writer Job at Moniepoint Incorporated

Company Description:

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Content Writer 

Job Location: Lagos

Job Summary

  • The job of a content writer is to create print and digital content to provide information or showcase the products and services the company offers. This includes conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication.

Responsibilities

  • Produce well-researched content for publication online and in print
  • Organize writing schedules to complete drafts of content or finished projects within deadlines
  • Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content
  • Communicate and cooperate with a writing team, including a content manager, editors, and web publishers
  • Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials
  • Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs
  • Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement
  • Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results

Job Requirements:

  • Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
  • Ability to work on multiple projects with different objectives simultaneously
  • Strict adherence to the style guides of each company and their policies for publication
  • Good time management skills, including prioritizing, scheduling, and adapting as necessary
  • Familiarity with each client's requirements and the company's brand image, products, and services.
  • At least 5 years of proven record of excellent writing demonstrated in a professional portfolio
  • An impeccable grasp of the English language, including idioms and current trends in slang and expressions
  • Ability to work independently with little or no daily supervision

Job Application Deadline:

Not Specified.

Method of Application:

Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

  • A preliminary phone call with the recruiter
  • A technical interview with the Hiring Manager
  • A case study
  • A behavioral and technical interview with a member of the Executive team

Customer Success Representative Job at Moniepoint Incorporated

Company Description:

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Customer Success Representative 

Job Location: Ore, Ondo
Employment Type: Full-time

Job Description:

  • The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  • The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customer's experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas

Job Requirements:

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Ore, Ondo State, Nigeria
  • Bachelors Degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices

Job Application Deadline:

Not Specified.

Method of Application:

Interested and qualified candidates should:
Click here to apply online

Hardware Quality Assurance Officer Job at Moniepoint Incorporated

Company Description:

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Hardware Quality Assurance Officer 

Job Location: Lagos
Job type: Contract
Reports to: Manager, POS Hardware Engineering

Job Summary

  • The quality assurance officer is responsible for identifying quality problems in repaired terminals.
  • They will closely work with the technicians and inventory team to test repaired terminals, identify and document defects of terminals that do not comply with standards.
  • They are majorly responsible for preventing defective terminals from reaching Business that could result in costly returns.

Job Description

  • Collaboration: Working closely with repair technicians, engineers and relevant teams to address and rectify quality issues.
  • Workflow process: Developing and implementing workflow of terminal collection and returning of non-conforming terminals to inventory.
  • Stock keeping: Keeping proper and accurate records of received and returned terminals.
  • Process Improvement: Identifying areas for improvement to enhance overall repair quality and efficiency. 
  • Perform other duties as delegated and assigned by his/her Line Manager.
  • Quality Inspection: Conducting thorough inspection of repaired terminals to identify any defects or deviations from standard.
  • Compliance: Ensuring that repaired terminals comply with the specified standards, guidelines and technical requirements before distribution.
  • Visual Inspection: Careful inspection of quality of repaired terminals through visual examination.
  • Testing Procedures: Implementing testing procedures using test sheets to validate the functionality and performance of repaired terminals.
  • Documentation: Maintaining detailed records of quality inspections, test results and issues identified during the test process.

Job Requirements:

  • Excellent attention to detail and accuracy in data entry and record-keeping.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Effective written and verbal communication skills to collaborate with cross-functional teams.
  • Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
  • OND/ HND, Bachelor's Degree in Electrical/ Electronics, or a related field is preferred.
  • Experience in terminal repair is an advantage.
  • Strong analytical and problem-solving skills, with the ability to reconcile discrepancies and identify areas for improvement.
  • Proficiency in using Microsoft Office applications.

What We Can Offer You

  • Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
  • Learning - We have a learning and development-focused environment emphasizing knowledge sharing, training, and regular internal technical talks.
  • Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Job Application Deadline:

Not Specified.

Method of Application:

Interested and qualified candidates should:
Click here to apply online

What to Expect in the Hiring Process

  • A preliminary phone call with the recruiter
  • An interview with the Hiring Team.
  • An interview with a member of our Executive team. 

2024 Wema Bank Plc Bankers-In-Training Program

 Company Description:

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

Applications are invited for:

Job Title: Bankers-In-Training Program

Job Location: Lagos
Employment Type: Full-time

Job Description:

  • Our Bankers-In-Training program provides participants with comprehensive exposure to various aspects of the banking and financial services industry.
  • The program is meticulously crafted to incorporate a blended approach, addressing cognitive and affective learning domains, on the job training and ensuring a seamless transfer of learning to practical application in the workplace.

Job Requirements:

  • Must have completed the compulsory National Youth Service Program.
  • Must not be more than 26 years of age at the point of application.
  • BSc strictly in a Management Science course e.g Business Administration, Economics, Financial Accounting, Statistics, Operations Research, Human Resources Management etc.
  • Minimum of 2.1 class of degree.

Job Application Deadline:

Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Relationship Manager Job at Wema Bank Plc

Company Description:

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Relationship Manager 

Job Location: Ibadan, Oyo

Job Summary

  • The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
  • To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

  • Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  • Manages and maintains current commercial business relationships and seek new accounts through sales.
  • Giving sales presentations to a range of prospective customers and engage in frequent storm
  • Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Effectively convert service recovery to business opportunities and sustain client loyalty.
  • Visiting clients and potential customers to evaluate needs or promote products and services.
  • Coordinating sales efforts with marketing programs

Risk management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
  • Ensure all documentation is valid and complete in assigned portfolio.
  • Adhering to the Bank’s policies and procedures

Financial management:

  • Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability

Customer service:

  • Deliver and always maintain customer service standards, for improved service delivery.
  • Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solve problems.
  • Engaging customers on banking products and services
  • Approach and sign on new customers

People management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s values while adhering to all corporate HR policies.
  • Exhibit Good leadership skill.

Job Requirements:

Below are qualifications required to work as a Commercial, RMO:

  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.
  • Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 5 - 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy

Benefits

  • Healthcare
  • Parental Leave (Paternity and Maternity)
  • Year-End Bonus (13th month)
  • Company Events
  • Competitive Pay
  • Leave Allowance

Job Application Deadline:

Not Specified.

Method of Application:

Interested and qualified candidates should:
Click here to apply online