Job Employment for Call Center Agent at a Leading Commercial Bank - Workforce Group

Company Description:

Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:

Job Title: Call Center Agent

Location: Lagos
Company: Foremost Commercial Bank

Summary

• We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Responsibilities

• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up sell products when they arise.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.

Requirements

• Excellent spoken English with impressive interpersonal skills.
• Fluency in local languages
• Must be resident in Lagos.
• HND / BSc. in any discipline.
• Must not be more than 27 years old.

Remuneration

• Attractive Basic pay
• Other Benefits: Pension plus HMO.

Application Closing Date
27th January, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online