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Saturday, 22 August 2020

Application Support Analyst at Access Bank Plc

Company Description:
Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
We are recruiting to fill the position below:

Job Title: Application Support Analyst

Location: Nigeria
Job Roles
  • Responsible for the primary support and maintenance of the Bank’s applications
  • Covers all problems, user requests and changes relating to the operation of the applications.
  • Delivers availability and performance in line with the service levels agreed to support the business services
Functions and Responsibilities
Support the Bank’s applications
  • Follow-up on escalated problems, effective and efficient management of User Support to the Bank’s IT resources (Operating systems with associated applications and business applications systems)
  • Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
  • Coordinate backup restoration test
  • Coordinate End of Day / Start of day on CBA (where applicable) and ensure that the applications are readily available before 7:45am and real time online (for online applications)
  • Coordinate system changes
  • Systems performance monitoring
  • Provide user support for Flexcube escalated problems
Job Requirements
  • Good technology related University Degree preferably in Computer Science / Engineering or Numeric Science. Certifications with IT Service Management certification will be an added advantage.
  • Minimum of 2-3 years cognate IT experience/Graduate from Access Bank School of banking excellence will be an advantage.
  • IT certifications and other professional qualifications will be an added advantage
Skills / Competence:
  • Ability to learn and dedication to service delivery.
  • Proficient in office automation tools (e.g. Microsoft Office, etc.)
  • Proficient in SQL.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online


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