Job Vacancy for Customer Service Officer at a Reputable Commercial Bank

Company Description:

Inguest Global Partners Limited - Our client, a reputable Commercial Bank is looking to recruit suitably qualified candidates to fill the position below:

Job Title: Customer Care Officer

Job Location: Nationwide

Job Description

• Our client is a reputable Commercial Bank, seeking to urgently hire Customer Care Officers to be deployed nationwide.
• They will help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Job Functions

• Maintain broad knowledge of all company products, services and promotions.
• Identify and implement new process plan to improve customer support service.
• Manage large volume of customer calls in friendly and courteous manner.
• Provide outstanding and exceptional customer service.
• Greet and address customers in a friendly and respectful way.
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.

Requirements
Experience, Qualification and Required Skills:

• Not more than 28 years
• Candidate must be very smart
• Excellent communication skills (both written & oral)
• Good interpersonal skills
• Professional, able to maintain confidentiality and ethical behavior
• Minimum of HND/BSc degree from a reputable institution
• Must have completed NYSC
• Minimum of 1 year of relevant experience

Salary

• Attractive

Other Benefits:

• HMO, Pension, 13th Month and Annual Leave Allowance.

Application Closing Date
30th September, 2020.

Method of Application
Interested and qualified candidates should send their updated CV to: jobs@igpl.com.ng using "Customer Care Officer" as the subject of the email.