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Monday, 31 August 2020

Job Vacancy for Customer Service Officer at a Reputable Commercial Bank

Company Description:
Inguest Global Partners Limited - Our client, a reputable Commercial Bank is looking to recruit suitably qualified candidates to fill the position below:
Job Title: Customer Care Officer
Job Location: Nationwide
Job Description
  • Our client is a reputable Commercial Bank, seeking to urgently hire Customer Care Officers to be deployed nationwide.
  • They will help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
Job Functions
  • Maintain broad knowledge of all company products, services and promotions.
  • Identify and implement new process plan to improve customer support service.
  • Manage large volume of customer calls in friendly and courteous manner.
  • Provide outstanding and exceptional customer service.
  • Greet and address customers in a friendly and respectful way.
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
Requirements
Experience, Qualification and Required Skills:
  • Not more than 28 years
  • Candidate must be very smart
  • Excellent communication skills (both written & oral)
  • Good interpersonal skills
  • Professional, able to maintain confidentiality and ethical behavior
  • Minimum of HND/BSc degree from a reputable institution
  • Must have completed NYSC
  • Minimum of 1 year of relevant experience
Salary
  • Attractive
Other Benefits:
  • HMO, Pension, 13th Month and Annual Leave Allowance.
Application Closing Date
30th September, 2020.
Method of Application
Interested and qualified candidates should send their updated CV to: jobs@igpl.com.ng using "Customer Care Officer" as the subject of the email.

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