COMPANY DESCRIPTION
Yellownose Investment Limited, a Manufacturing and Production Company is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Kinshasa, Congo
Employment Type: Full-time
Responsibilities
- Train staff on how to handle and troubleshoot any issues customers may have with our betting platform
- Maintain professionalism and adhere to company standards during all interaction
- Interact with various departments to resolve customer issues
- Answer and support customer using communication in French and English, and translate emails, website information and any other matter as requested
- Use available tools and information resources to resolve problems
- Research transaction discrepancies and take appropriate action
- Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
- Other tasks and duties as assigned
Requirement
- Must be excellent in conversational French and English
- Should be young and not be married
- Preferably a B.Sc graduate with a minimum GPA of 2.2
- Must be willing to live in the Democratic Republic of Congo for at least 6 months
- Individual must be personable and able to communicate effectively and teach others
- Candidate must be a fast learner
How to Apply
Interested and qualified candidates should send their CV to: hr@yellownoseng.com using the Job Title as the subject of the mail
Application Deadline 13th April, 2021.
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