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Thursday, 1 April 2021

Job Vacancies at 9mobile

Company Description:

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

 

 

Job Title: Manager, Optical Transmission Operations

Job No: IRC4130
Location: Abuja,NG

Job Summary

  • Implement an effective framework for the operation and maintenance of all optical transmission links and provide high level support functions on all operational optical transmission equipment.

Principal Functions
Tactical:

  • Keep abreast of global and local best practice as it relates to the team/ function's activities.
  • Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
  • Assist in identifying required resources, personnel to achieve the unit/ function's strategy.
  • Establish and manage service levels with key internal and external stakeholders.

Operational:

  • Oversee the acceptance and handover of newly built / leased fibre infrastructure / Optical Equipment.
  • Ensure that a routine operation and maintenance programme/ procedure is in place for optical transmission links and equipment.
  • Manage the monitoring of all optical transmission systems, and ensure prompt repair and restoration of all faulty/down sites/ links
  • Manage the performance and availability of Optical transmission services deployed - DWDM backbone / City Metro fibre /Lastmile fibre to VIPs and other mobile operators.
  • Manage bandwidth on optical transmission media for optimal performance.
  • Monitor and ensure adherence to service level agreements with vendors (interconnect partners, leased line providers etc.)
  • Ensure efficient system logs and backup procedures are implemented and fully complied with.
  • Provide necessary support towards proper integration of new fixed transmission links.
  • Ensure prompt availability of information on all fibre/cable transmission links and equipment.
  • Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements.
  • Review recommendations of the internal audit function relating to fixed transmission operations policies, standards, guidelines and operations and take action as required.
  • Manage inter-unit functional relations to ensure synergy across the various departmental functions.
  • Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives.
  • Prepare/compile agreed periodic activity and performance reports of the fibre backbone and metro networks for the attention of the Head, Transmission Operations
  • Perform any other duties as assigned by the Head, Transmission Operations

Educational Requirements

  • First degree in Engineering or arelated field.
  • Six (6) to Eight (8) years workexperience with at least two (2) years in a supervisory role

Experience, Skills & Competencies
Knowledge:

  • Optical fiber technologies including DWDM, ASON etc.
  • Service Continuity Management, Monitoring and Control
  • Network Operations
  • Telecommunications & Mobile Network Standards & Specifications

Skills:

  • Delegation/ Supervisory/ Analytical thinking
  • Communication
  • Team building / Mentoring

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Senior Engineer, Enterprise Services

Job No: IRC4128
Location: Abuja,NG

Job Summary

  • Provide necessary support towards the integration/operations and maintenance of enterprise customer services, via various transmission media microwave, fiber optics and satellite.

Principal Functions

  • Provide high level technical support to enterprise customers, and field support engineers, in resolving outages on enterprise links
  • Proffer long term solutions to repetitive enterprise links degradation affecting customer's network quality and availability.
  • Provide feedback to the planning team on ways of improving enterprise customer experience based on the prevailing transmission network realities.
  • Coordinate the relevant transmission operations / IPBB/ LAAS vendor teams to work together in resolving enterprise customer outages within acceptable MTTRs.
  • Provide relevant reports for periodic availability reconciliation with enterprise customers as at when due.
  • Maintain a detailed and updated database of all operational enterprise customer links.
  • Coordinate the timely end to end implementation of approved capacity changes (upgrades/downgrades) on enterprise customer links.
  • Attend service review meetings with enterprise customers and internal stakeholders.
  • Maintain an up to date database of all the work orders for all enterprise customers.
  • Provide the root cause analysis (RCA)for enterprise service outages to the NOC / customer.
  • Maintain detailed reports of enterprise outages across the network.
  • Perform any other duties as assigned by the Manager, Fixed Transmission Operations

Educational Requirements

  • First degree in a related Engineering field
  • Four(4) to Six(6) years  post NYSC work experience

Experience,Skills & Competencies
Knowledge:

  • IP/MPLS Technologies
  • Telecommunications & Mobile Network Standards & Specifications
  • Network Administration

Skills:

  • Problem Solving / Analytical thinking
  • Customer management
  • Good Communication
  • Teaming

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Specialist, Invoice Evaluation and Reconciliation
        
Location:
 Abuja, NG

Job Summary

  • Evaluate and reconcile vendor invoices/bills to ensure payment is made for only services received inline with contractual obligations and commitments.

Principal Functions
Tactical:

  • Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements (SLAs).
  • Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
  • Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
  • Maintain strong relationship with vendor teams and knowledge of vendor environment
  • Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
  • Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

Operational:

  • Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
  • Participate in the negotiation of new contracts and changes to existing contracts.
  • Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
  • Handle dispute resolutions and manage vendor expectations.
  • Ensure that business goals are accomplished by effective contract implementation.
  • Maintain a systematic database for the contract management system.
  • Conduct contracts awareness workshops for technical user teams.
  • Establish good working relationships with all cross-functional stakeholders.
  • Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
  • Prepare monthly report to management on contract' issuance status to check progress and identify areas of concern and support needed.
  • Collaborate with user teams to organise site visits for selected areas to determine physical reality.
  • Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
  • Organize periodic vendor award programmes to reward vendor performance.
  • Create competitive environment for vendor efficiency.
  • Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations.

Educational Requirements

  • First degree in any relevant discipline.
  • Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication's Technical environment.

Experience, Skills & Competencies
Knowledge:

  • Business Application Knowledge & Telecommunications fundamentals
  • Service Continuity Management, Monitoring and Control
  • Project Management, Vendor &Contract Management
  • Knowledge of Financial Management &General Ledger understanding

Skills:

  • Change Management, Communication, Negotiation & Problem-solving skills
  • Emotional and Relationship Intelligence
  • Leadership and People Management

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Engineer, Microwave Transmission
        
Location: 
Abuja, NG

  Job Summary        

  • Provide necessary support towards the integration, operation and maintenance of all backbone, access, enterprise /leased microwave links.

Principal Functions        

  • Provide support for the regional field support engineers , in resolving transmission faults and minimize network downtime to the barest minimum
  • Proffer solutions to repetitive transmission network faults affecting network quality and availability
  • Liaise with the regional field support engineers to resolve prolonged and repetitive transmission faults
  • Ensure all preventive and corrective maintenance, configuration change orders/request are duly implemented according to the work order/change request process.
  • Responsible for the timely troubleshooting / diagnosis of transmission links faults; follow up with resolving party to ensure that faults are resolved within acceptable MTTR.
  • Manage and escalate all unresolved/major faults to appropriate quarters for necessary attention.
  • Ensure transmission operation activities undertaken by vendors / service providers meet EMTS specifications.
  • Manage the performance and availability of microwave backbone and access transmission services systems/service deployed.
  • Manage bandwidth on the Microwave backbone / City metro for optimal performance
  • Maintain comprehensive sets of records for all microwave transmission links.
  • Maintain the integrity of site transmission links configuration database and record systems
  • Ensure all security and network integrity documentation is completed and adhered to
  • Prepare and compile report on the transmission of leased, backbone and access transmission links considering the SLAs
  • Monitor and ensure adherence to SLAs with Lastmile As A Service (LAAS) vendors.
  • Conduct routine performance checks on the transmission links via the NMS systems to ensure the desired QoS and customer experience
  • Ensure that approved transmission optimization tasks are executed according to schedule and with minimal distortion to service
  • Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements
  • Manage inter-functional relations to ensure synergy across the various departmental functions
  • Perform any other duties as assigned by the Manager, Fixed Transmission Operations

Educational Requirements        

  • First degree in a related Engineering field
  • Two (2) to Four(4) years  post NYSC work experience in the telecom industry.

Experience, Skills & Competencies        
Knowledge:

  • Service Continuity Management,Monitoring and Control
  • Telecommunications & Mobile NetworkStandards & Specifications
  • Network Administration

Skills:

  • Problem Solving / Analytical thinking
  • Accountability
  • Teaming

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Senior Engineer, BSS & RAN Operations

Job No: IRC4131
Location: Abuja,NG

Job Summary

  • Handle the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.

Principal Functions

  • Provision of high-level support to existing BSS/RAN technologies and product line
  • Perform second level and necessary backoffice 2G/3G/4G support to Field and NOC teams
  • Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility
  • Handle corrective RAN/BSS maintenance as required, and assist the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS - related outages and network problems.
  • Manage BSS database, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, network configurations; provide all required BSS reports.
  • Escalate network impacting issues to parties/teams responsible and ensure they are resolved in a timely manner.
  • Provide back office support to customers/subscribers and ensure incidences or issues are properly managed and resolved.
  • Follow up with all teams and vendors responsible for tracking BSS/RAN related faults and ensure prompt resolution.
  • Attend to BSS & RAN related customer complaints
  • Handle integration and commissioning of2G/3G/4G sites
  • Work with OEM support teams to resolve BSS/RAN related faults
  • Provide reports on service outages, determine root cause analysis and recommend follow up actions.
  • Implement BSS/RAN-related work orders(WOs) and change requests (CRs).
  • Investigate major service outages and follow up with units responsible to ensure prompt resolution.
  • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
  • Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
  • Advice on network audit, performance improvement and optimization
  • Perform other duties as assigned by the Manager, BSS & RAN Operations

Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Three (3) to six (6) years post NYSC work experience in BSS/RAN operations
  • Multi-vendor BSS/RAN experience

Experience,Skills & Competencies
Knowledge:

  • Network availability and capacitymanagement
  • Network administration
  • Network operations and maintenance

Skills:

  • Communication
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Senior Engineer, Optical DWDM Support

Job No: IRC4133
Location: Abuja,NG

Job Summary

  • Operation and maintenance of services on DWDM & Multiplexer equipment.

Principal Functions
Operational

  • Provide high level support functions to the field team in resolving all operational concerns on Multiplexers & DWDM equipment across the network.
  • Oversee the acceptance of new multiplexers and DWDM Equipment.
  • Provisioning of services on all multiplexers and DWDM equipment.
  • Generation of performance reports for all multiplexers and DWDM equipment.
  • Identification of deteriorating boards or equipment for remedial action.
  • Ensure prompt availability of information on all fibre/cable transmission links and equipment.
  • Perform any other duties as assigned by the Manager, Fixed Transmission Operations

Educational Requirements

  • First degree in Engineering or a related field.
  • Four (4) to Six(6) years  post NYSC work experience preferably in DWDM transmission.

Experience,Skills & Competencies
Knowledge:

  • Optical transmission technologies (DWDM,ASON, SNCP, SDH, etc.)
  • Service Continuity Management, Monitoring and Control
  • Network Operations
  • Telecommunications & Mobile Network Standards & Specifications

Skills:

  • Delegation/ Supervisory/ Analytical thinking
  • Effective Communication
  • Team building / Mentoring

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Manager, BSS & RAN Operations
        
Location:
 Abuja,NG

Job Summary

  • Coordinate the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.

Principal Functions

  • Coordinating new RAN nodes integration
  • Coordinating corrective RAN/BSS maintenance as required, and assisting the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS-related outage and network problems.
  • Coordinating root cause analysis, network trend analysis and incident reporting
  • Coordinating RAN Node health checks and preventive maintenance
  • Coordinating second level and necessary back office support to the Field, and NOC teams
  • Ensuring optimum availability of BSS nodes
  • Coordinating the BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, new features implementation, network upgrades, BTS/Node B rehoming and packet switch configurations.
  • Proactively working with the RF planning team and other stakeholders for deployment of new network features and network improving activities on the network.
  • Coordinating the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
  • Provision of expert BSS operations advice on solutions proposed by various BSS vendors.
  • Troubleshooting of critical BSS faults such as faults caused by software bugs, interface faults, severe KPI impacting faults using advanced troubleshooting skills.
  • Provision of BSS inputs for cross-technology engagement with other units involved in the deployment of technical solutions
  • Participating in major incident reviews, supporting incident managers in identifying real causes and accurate descriptions of incidents and impacts
  • Management of BSS teams' activities and evaluation of their performance.
  • Carrying out other duties as assigned by the Head, NOC and BSS

Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level
  • Multi-vendor BSS/RAN experience

Experience, Skills & Competencies
 Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance

Skills:

  • Communication
  • Delegation / Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Interested and qualified candidates should:Click here to apply


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