Company Description:
Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.
We are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Lagos
Employment Type: Full time
Responsibilities
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
Qualifications
- 1 - 3 years customer service experience in a financial institution.
- Candidates should possess HND / Bachelor's Degree
Job Application Deadline:
Not Specified.
Method of Application:
Interested and qualified candidates should send their CV to: resumes@kimberly-ryan.net using the Job Title as the subject of the mail.
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