Service Ops Engineer (II) at Seamfix Nigeria Limited

Company Description:

Seamfix Nigeria Limited is a software company that creates middleware and application software for organizations, governments, and businesses. "Value innovation powered by technology" is our company's motto. Through value innovation, technology-enabled empowerment of our customers to take advantage of these values, measurement of the results and advantages of value to the customer, and maintaining a positive attitude, we conduct business.

We create solutions for industries like telecommunications, energy, retail, service, higher education, the public sector, and the health care industry. Application software and middleware solutions are two different types of our software solutions.

We are recruiting to fill the position below:

Job Title: Service Ops Engineer (II) 

Job Location: Lagos, Nigeria
Job type: Full-time

Job Description:

• Conduct daily health checks on the application & prepare weekly reports
• Be available remotely to support & resolve customers issues that come up at off-work periods (weekends & after daily COB)
• Conduct training on application usage
• All other responsibilities assigned to you by your Manager
• Attend to all issues escalated by the users (via email, remedy & WhatsApp channel and other escalation channels)
• Ensure all issues & complaints are resolved promptly
• Attend to all telephone escalations, attend daily incident meetings & site visits with customer experience team & Business Relationship management team

Job Requirements:

• B.Eng / B.Sc Degree from a reputable institution/university
• Problem solving skills and ability to work under pressure
• Strong time management and organizational skills
• Strong ownership mindset
• Excellence driven
• Good Attention to details.
• Proven work experience as an IT support officer
• Basic Programming knowledge
• Familiar with database system 
• Good Customer relationship experience

Benefits

• Health Insurance
• Employers pension contribution
• Flexible and remote work culture
• Work with really smart people.
• Competitive Compensation
• Laptop for work

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online