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Tuesday, 29 October 2019

Job Vacancy For Customer Service Executives at an Online Advertising and Multimedia Company - Fortknox Resourcing & Outsourcing

Company Description:

Fortknox Resourcing & Outsourcing - Our client, a global Online Advertising and Multimedia company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Job Type: Full Time

Job Responsibilities

  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Engaging customer during phone call with questions
  • Answering customer complaints and doubts with solid information
  • Updating database of prospective client information
  • Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review
  • Self-improve continuously by way of experience and manager feedback
Qualifications
  • 1 - 3 years hands-on experience on the various roles.
  • B.Sc/HND
Application Closing Date
30th October, 2019.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@fortknoxresourcing.com using the Job Title as the subject of the mail.

Note: Only successful candidates will be contacted.

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