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Saturday, 5 October 2019

Job Vacancy For Graduate Customer Experience Executive at ipNX Nigeria Limited

Company Description:

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: Customer Experience Executive

Job ID: 62
Location: Lagos
Department: Customer Experience & Advocacy
Function: Improve overall service experience across the customer journey map & life cycle
Reporting to: Customer Experience Co-ordinator
Travel Frequency: N/A

Purpose of the Job

  • To collate & analyze  data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from  initiation ,planning  completion to implementation and train , monitor & ensure consistency in service standards in ipNX.
Expected Key Results
  • Customer Experience Management
  • Customer Experience Training & Quality Assurance
  • Reporting
  • Other responsibilities as assigned
Educational Qualifications & Functional Skills
  • Minimum 2.2/Upper Credit, Bachelor’s degree in  Social science or related field.
Work Experience:
  • Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
  • Strong working knowledge of survey & analytical tools.
Other Requirements:
  • Customer Obssessed
  • Data analytics
  • Excellent communication skills
  • Ability to optimize work processes
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Drives Engagement
  • Drives Vision & Purpose
  • Can Multi-task
Application Closing Date
31st October, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online


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